COVID-19 Business Update

About Us

Seeing a need for a more efficient way of archiving/storing documents, Smart Storage Group decided to create a better record management storage system. We invested heavily in research and development to improve upon our competitors services.

Since its launch, Smart Storage has quickly gained wide acceptance amongst businesses, government departments throughout Victoria for our commitment to excellent customer service and our ulta-competitive pricing. Our satisfied customers recognise the importance of efficient and safe storage systems, as we are sure you do.

Smart Storage Group is a wholly owned Australian company. What does this mean?

Australian made. Australian quality. Australian service.

COVID-19 Update

Updated August 5 2020

We want to take this opportunity to thank all of our customers through these challenging times and hope that you are all keeping safe.

As we provide essential services to some permitted businesses (namely medical and educational organizations) we will be continuing to operate during Stage 4 Restrictions. However, there will be some modifications to make sure we are operating a COVID Safe working environment.

Our Warehouse Remains Open

Our warehouse remains open through this period, with only a small team of staff rostered on each day. This may result in a slight delay in processing your requests, but we don't envisage it taking more than 2 business days at our busiest point.

Scan & Send for File & Box Requests

All requests for files for the next 6 weeks will be processed as scan & send only. If you require items to be physically delivered we will be in contact with you directly to discuss your request and assess risk on a case by case basis.

Process for placing orders

You should send all requests via email to or call 1300 889 837 and leave a voicemail regarding your order. One of our team members will get in contact to discuss your request.

Extra Safety Measures for Orders

For the small number of staff remaining on-site, we have introduced a range or strict guidelines including:
  • Staff using hand sanitiser regularly throughout the day
  • Face masks to be worn at all times
  • If physical deliveries are required, our team will be wearing gloves at all times, ensuring contactless delivery discussed with you when placing your order.
  • Social distancing measures as per department guidelines
  • Staggering shifts to try and minimise any staffing disruptions and transmission

  • If there is anything we can help out with during these times please do not hesitate to reach out to us by emailing or calling 1300 889 837.

    Copyright Smart Records Group 2016 ABN 24 092 318 824